Hom Services Support Contact FAQ's
 

Preferred Phone Package

  • Deluxe Caller ID
    • Turned on by default
  • Deluxe Call Waiting
    • Turned on by default
      • Customer may want this feature turned off if...
        • Phone line is for fax machine
        • Phone line needs Call Forward Busy to another line
  • Call Return *69
    • Call return enables the subscriber to automatically call the last incoming number. If the called party is busy, the system continues to try to make the connection until both parties are idle. This feature is typically invoked after missing an incoming call or to resume the call to the last incoming party. This is enabled by default, but it is activated by using the below commands.
      • Activation code: *69 followed by a 1 after the confirmation request
      • Deactivation code: *89 (terminate all current AR request)
  • 3-Way Calling
    • This feature enables the subscriber (while connected to another party) to add a third party to the call without operator assistance. To add a third party to the call, the subscriber puts one party on hold (hook-flash), dials the third party, and after connecting to the third party, hook-flashs again to connect all parties. The added party may be dropped from the connection by an additional hook-flash.
      • Turned on by default
  • Call Forward Busy
    • CFBL enables the subscriber to forward incoming calls to another line when the subscriber's line is busy, up to a limit of five forwarding hops. This is enabled by default, but it is not activated by default. The customer may request
      • Activation code: *68 - After *68 is pressed, the subscriber hears a confirmation dial tone. The subscriber then enters the forward-to DN. If the forward-to DN is invalid or if CFBL is already activated, an announcement informs the subscriber.
      • Deactivation code: *88 - If CFBL is already deactivated, an announcement informs the subscriber.
  • Call Forward Don't Answer
    • CFDA is a subfeature of Call Forwarding. This feature enables the subscriber to redirect incoming calls to another line if the subscriber's line is not answered after a predetermined number of rings. The ring count is set when the feature is assigned to a subscriber. The Don't Answer Ring Cycles field indicates the number of rings to let the base station ring before a call is redirected to another line. The valid values are 3 to 8. The default value is 3.
      • Activation code: *92 - After *92 is pressed, the subscriber hears a confirmation dial tone. The subscriber then enters the forward-to DN. If the forward-to DN is invalid or if CFDA is already activated, an announcement informs the subscriber.
      • Deactivation code: *93 - If CFDA is already deactivated, an announcement informs the subscriber.
  • Voice Mail
    • Voicemail is available, but it MUST be requested to be activated. Customers can dial *98 to access their voicemail from their home phone.

Complete Phone Service

  • All features included w/ Preferred
    • See above
  • Call Forward
    • CFV is a sub feature of Call Forwarding. This feature enables the subscriber to redirect incoming calls to another line regardless of the status (busy or idle) of the subscriber's line. When the call forwarding variable feature is activated, the subscriber's line, if idle, receives a ring reminder when a call has been forwarded. The subscriber cannot answer calls at the base station while CFV is active, but can originate calls.
      • Activation code: *72 - After *72 is pressed, the subscriber hears a confirmation dial tone. The subscriber then enters the forward-to DN. If the forward-to DN is invalid or if CFV is already activated, an announcement informs the subscriber.
      • Deactivation code: *73 - If CFV is already deactivated, an announcement informs the subscriber.
  • Call Block
    • Selective Call Rejection enables the subscriber to reject (block) incoming calls based on a list of DNs to be rejected. If a call arrives while SCR is activated and the call originates from a DN on the selective list, the call is rejected with an announcement. If the incoming call is from a DN that is not on the selective list, the call rings through and is not rejected.
      • Activation code: *60
      • Deactivation code: *80
  • Anonymous Call Rejection
    • ACR enables the subscriber to automatically block calls from parties whose DNs are marked "Private." When subscribed and activated, it routes incoming calls to an announcement if the calling party number is marked "Private."
      • Activation code: *77
      • Deactivation code: *87
  • Speed Dial 8
    • This feature provides the subscriber with eight speed dialing numbers. When enabled, the speed-dialed numbers can be entered by the System Administrator or the subscriber.
      • Speed dial list access code: *74. The subscriber enters (or changes) a number by dialing the activation code, waiting for the prompt, and dialing the speed code (2 - 9), the number to be dialed followed by #
  • Speed Dial 30
    • This feature provides the subscriber with 30 speed dialing numbers. When enabled, the speed-dialed numbers can be entered by the System Administrator or the subscriber.
      • Speed dial list access code: *75. The subscriber enters (or changes) a number by dialing the activation code, waiting for the prompt, and dialing the speed code (20 - 49), the number to be dialed followed by #.
        • To use speed dial, the subscriber dials the code (20 - 49) followed by #.
  • Call Tracing
    • Customer must call in and request this, or it must be requested when signing up for service.
  • Ring Master
    • If subscribed, the subscriber can have up to three DNs (one primary and two secondary), each with a distinctive ring. When the primary DN is dialed, the subscriber phone rings in the normal manner with standard ringing code (two seconds on, four seconds off). If one of the secondary DNs is dialed, the subscriber's phone rings with another ringing code (for example, one second on, one second off; one second on, three seconds off).
      • Customer must call in and request this, or it must be requested when signing up for service.
        • HCIS will choose the Ring Master number.